FAQ

Frequently Asked Questions

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Handheld & Lab. Refractometers

  • What is the product warranty?

    We offer one (1) year limited warranty.

  • Can I wash, and clean the refractometer?

     The refractometer is not waterproof. Never immerse or rinse it with water, and only use dry cloth to clean it.

  • Can we just buy 1 pc (unit) for testing and evaluation firstly?

    Yes, it’s no problem for your trial order with only 1 pc (unit) because we fully understand the importance of quality testing before customer's formal orders.

  • Do your products have certificate?

    We have lab. certificates of FCC and CE to ensure our products safety.

  • What is your After-sales services, RMA policy?

    We will do 100% QC before shipment. If there are any unexpected problems to be happened, we will solve it with our customers via friendly ways as below :

    (a). If it’s quality problem, customers should provide photos or videos and other evidences to us for verification. After preliminary  confirmation of our quality issue, we will discuss with customer to return it at our shipping account and send another new product to replace the damages in next order.

    (b). If it’s human damages or errors, customers should take the full responsibility.

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